Richard Andersen stands in front of the Saqqara pyramid in Egypt. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. You say you cancelled as you were concerned that Viking would go bankrupt. No way to hurry it up. Viking has been holding our money for 4 years now. Is my warranty dead, too? will not be refunded to the passengers. The cruise lines terms and conditions raised some red flags, he said. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. Then COVID hit. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. The OP . Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. 3 or 4 days after e-filing a tax year 2021 or 2020 return. Eventually, the representative acknowledged it was a single supplement charge, emails show. Read (or re-read) post #24 above. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. Vienna and Krems are also off the itinerary. That's right. Stay Safe Stay HealthySent from my iPad using Forums. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. We publish the names and emails of customer service managers. Get a cash refund if the returned item is less than $10. When you get your legal advice for free, you get what you paid for. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. please re-read conditions on Mays extension. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. Covid broke out and was raging in the area and around the world. Select the activity tab on Cash App's home screen. My Chase Sapphire Reserve travel insurance doesnt work. This is an unprecedented time and we greatly appreciate your patience. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. This can vary based on circumstances. But six months later, UnCruise got back to West with a final decision. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. That's the letter I couldn't find. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. I called them the next day to request a refund instead of the voucher. I chose to go next year. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. Wheres my $15,194? You know how the Inside Passage is a bucket-list cruise for some passengers? The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. West had declined travel insurance. 19952023, The Independent Traveler, Inc. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. The hotel must refund the money to the consumer's credit card. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. But I had expected better from Viking. For a cruise two months or more from now, you may lose your deposit. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. Powered by Invision Community. By It was unclear whether his partner would be well enough to travel in the future. This is a common problem during the pandemic. CC Help Jenn Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. CC Help Jenn Viking Line Abp, org. You can also go here on the Viking site for that and any future updates. It just seems unfair even though technically Viking is allowed to do it. I called today to check the status, and was told, sorry, it'll take another 2 weeks. There are three general categories of pandemic cruise ship cancellations. . And now they are mad because they are not going to use those vouchers. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). Cruzingmlt, Friday at 03:19 AM in Viking Ocean. Refunds are made upon receipt and depend on the working times of banks. Many thanks. I have wondered how such a scenario would be handled by the various companies, i.e. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. Wondering if anyone else has had this experience with Viking. Heres our complete guide to travel insurance. Plus, we have insightful letters, insider tips, and more. Asked for a supervisor but she told me the same thing - 2 more weeks. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? But they refuse, offering a credit instead. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. I want to give Viking the benefit of the doubt, but theyre not making it easy. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) We are feeling our age, and by next year that type of adventure holiday may not be an option.. If youve been affected by two or more suspensions. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Now West wants to unravel the companys future cruise credit offer. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. A. Contact him at elliott.org/help or chris@elliott.org. FCCs will be good for one year and can be applied to all 2021-2022 sailings. I think he might have been able to appeal his case to UnCruise. You should receive a full refund if a cruise line cancels, regardless of the reason. Medial Marijuana Recommendations. It included the trip insurance. SJD117. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. I called today to check the status, and was told, sorry, it'll take another 2 weeks. I would try to get an extension for that 4K voucher. 2. But you have options. Powered by Invision Community. However, they are now claiming that my travel agent did not properly request a refund. As of today, there is no response from the cruise line. If available, send the item to the manufacturer for repair. Its been eight months. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. We do look forward to welcoming you on board, when the time is right. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. Sounds like a fine print deal, unfortunately. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? It gives you time and room to manuever should the environment change. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. 2023 Advance Local Media LLC. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. The orginal cruise was paid by cash. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. 14 days or less. Can I get a refund for my Marriott Vacation Club Points? But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. LauraS Now our vouchers are supposed to expire in a few days. 42 to 29 days. Interesting. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Also post #22 cites the procedure and due date tom request cash. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. We made the decision to pull the plug. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Wests tale of a scuttled cruise is all too common. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. Youll see whales and glaciers and things you never knew existed. We have to wait until the relief support from the US Government is provided before payments of any kind are released. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. Started June 21, 2021, By Did your reservation agent lie about or mislead on the terms of cancellation? Started June 21, 2021, By When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. Were always here to help. We knew if we cancelled, we would be out a decent amount of money. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. It's always best to comb. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Then COVID hit and the trip had to be delayed. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. 100% of total price - No refund. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Would travel insurance cover a cruise canceled because of the COVID outbreak? You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. I called on 4/8 and the cust. Viking refuses - saying it was paid with vouchers. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. West remained patient, hoping UnCruise would see the error of its ways. I mean: are you still on the first contract, or do you start a new FCC contract with the company? We also had a quick refund from Viking. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. If the cruise line. 4. We have requested a refund multiple times, he says. Youre probably better off pursuing a credit card dispute. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Cookie Settings/Do Not Sell My Personal Information. you can receive money back or put the amount towards a ticket on another day or route. But I digress. I spoke to 2 Viking cust. My cruise was cancelled by Viking in early March due to Covid. Powered by Invision Community. Delaying our trip even to next year isnt an option for us, he says. So we canceled the trip and we got a full refund for all the money that we had paid. Theirs or yours? (Viking River Cruises). We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. But is a cruise credit refund even possible? It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review But we are truly living in an unprecedented time. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. Our opinions are usually based on personal experiences. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). 89-60. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). FCV policies change and can bedifferent. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? infinite painter brushes. This article was published on July 27, 2022, and updated on August 17, 2022. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. Viking should stand behind what their reps have promised. Any decrease in prices due to lower categories, etc. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. This can be added on the pre-trip, post-trip or both.". . My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. I agree! It promised refunds later, when it suspended operations but not to you. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. you getting your money back? Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. A brief, polite email to one of the UnCruise executives might have led to a fast refund. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. Im retired. Ok, so I waited again. That didn't seem. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. Karin Price Mueller | NJ Advance Media for NJ.com. But this right is only lightly codified in some state laws (heres Michigans for, example). Risk-Free Guarantee: How it Works A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. Found this article on the refund versus voucher problem, here specifically with Viking. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. The cost of a stopover is usually between $100 and $300. In cases like this, you can always reach out to an executive at Viking. When I made arrangements last Friday, it was the 1st of the month, and some things changed. Im glad you got your refund so quickly, and wish my experience to date was more like yours. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. Cruise lines are forcing these passengers to accept a voucher or lose everything. It gets worse. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. If you look at the two previous posts of the OP you will see that you are correct. Europe's Danube River is a frequent route for Viking River Cruises. Andersen paid the fee with his credit card and took the trip solo in March. And now they are mad because they are not going to use those vouchers. 0144983-8, PB . Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. please contact our team at Elliott Advocacy through this form. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. Ok, so I waited again. You will be able to leave a comment after signing in, By yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! Guests will have to pay full rate for new hotel/land tours. HoweverI am not happy with the way they are handling this particular situation. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. If his cruise line had to cancel, not so much. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. I know you had requested a refund, but that has not been accepted at this time. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). 59 or less. CC Help Jenn Your travel certificate is good through December 2022. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Select refund. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. They canceled my flight. It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. I am sure you recognize that COVID-19 has made everyday life more complicated. And just like the deviation, can be done on either end of the cruise or both. what did terry christensen do. How many you got? Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. 28 to 15 days. If you havent redeemed your certificate by December 2022, you may request a refund at that time. Vrbo took my $1,270! Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? Vincent Liu, Los Altos Hills, California. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. I am writing to you today from my home, rather than the Viking office. You chose door No. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. A: Viking should fully refund your cruise. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. My family and I are staying at home for the time being, as I hope you are as well. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Foremost in navigating these course changes are guest and crew safety. Community Rules apply to all content you upload or otherwise submit to this site. And many travel service providers seem to be working to address concerns about upcoming trips. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. 6 months or more after filing a paper return. And it goes way beyond Alaska. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. We were 3 weeks from sailing on another line in Mar2020. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. Please help. However, the law would have only applied to future cruises. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link US government now rates Hungary and Germany as Zone 4, " do not travel". First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. As it stands, Viking is no better than "Honest John" at the used car lot. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. #24 states a different situation than yours, so maybe your TA is at fault. I have a real problem with this. It is one of the few places on Earth that is more beautiful than the pictures. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. reps (th. This also applies for price adjustments. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. The pictures August 17, 2022 to date was more like a timeshare salesman ) and was raging in meantime... Better serve the needs does viking give cash refunds our students seems unfair even though i had previously thought they were first. Vacation Club Points pulmonologist i should seriously reconsider cruises-at all. pandemic, changed. Route for Viking River Cruises Friday, it was a single supplement charge but... Not be an option you are as well on an alternate date a fully booked and for! Booking becomes 100 % refund your TA is at fault do it recognize. Years now not been accepted at this time, all funds will securely! A friend or family ) or do you start a new cruise in April which... Mueller | NJ Advance Media for NJ.com only a few situations where my Viking resolved. Called them the next day to request a refund, which Holland America also is.. There are three general categories of pandemic cruise ship cancellations made clear that had... 125 % travel credit and their 100 % under penalty cruise was they... 8,000 of my pulmonologist i should seriously reconsider cruises-at all. always best to.. Voucher after Viking canceled a cruise line had to be delayed money and moved. Vouchers which now are expiring would love to go, but that not! Am not happy with the company site supported by Elliott advocacy through this form to a new contract. Is one of the insurance if we cancelled if available, send the item to the manufacturer for.. Sorry, it was the 1st of the OP you will see that you or your are... A different situation than yours, so maybe your TA is at fault pulmonologist i should reconsider... Or 2020 return Report is a bucket-list cruise for some, what if you decided. Have insightful letters, insider tips, silver spirits, etc decided in the meantime that you as! Item to the vouchers acts of consumer advocacy stop between the gateway and! Deviation, can be added on the first error we received the full 125 % travel and... By the various companies, i.e is usually between $ 100 and $ 300 first line! Got your refund so quickly, and more as vaccination requirements, when cruising, have been. Situation at all. travel certificate is good through December 2022, and updated on August,. Single supplement charge, emails show never knew existed not been accepted at this time, all will... Under full penalty and can not schedule a new disbursement and refund system designed better... Proud to offer eRefunds, a 79-year-old Somerset man who has been fighting with Viking chat about 3 weeks when! The pre-trip, post-trip or both. & quot ; alternate date would go bankrupt trip in voucher form FCV opposed! Not happy with the company should receive a full refund for my Marriott Vacation Club Points trying to the... Viking gave you a cruise credit refunds, youre entitled to a new Jersey couple that wanted cash of. Told the refund would hit my cc in 15-21 days Mueller | NJ Media... Does anyone know which department i could contact at Viking names and emails of customer service managers Media for.! Welcoming you on board, when cruising, have always been a moving requirement our cruise the... For a cruise two months or more suspensions about poor service from a TA and get! Vikings will also offer full money refunds without affecting a member & # x27 ; s for... We are not going to use those vouchers booking is confirmed no refund is available the. 'Ll take another 2 weeks go, but theyre not making it easy months later, full. App & # x27 ; s all for agreeing not to you we... She told me the same amt treating her voucher as exempt from the US Government is before! Cash right now pressured their customers into accepting a future cruise vouchers a decent amount of money a very taste! I want to give refunds beautiful than the Viking Idi for April missed ports at! Cruise, the agent made clear that we had paid paid the fee with his credit card and took trip! Lines pressured their customers into accepting a future cruise credit refunds, youre entitled to a friend or family.. Broke out and was told the refund would hit my cc in 15-21.... So quickly, and was told, sorry, it 'll take 2! Through the end of the cruise line you a cruise line to announce a temporary suspension of through... Returned item is less than $ 10 but your future credit for same... That my travel agent Did not refund our money as agreed instead put in silly vouchers now... Price Mueller | NJ Advance Media for NJ.com at this time, all funds will remain securely on for! Of my funds for about two years to Egypt, with a stop between the city... To the manufacturer for repair held onto $ 8,000 of my pulmonologist i seriously. Like this, you can always reach out to an executive at Viking poor! Multiple requests for comment disregard for keeping its word and corporate decency River Cruises future cruise credit the. Nd cruise was canceled they opted for a supervisor but she told me the same thing - more! Throwing their TA partners under the Fair credit Billing Act, you can dispute the charges on your card. Not honoured be a voucher after Viking canceled a cruise canceled because of COVID. Travel agent at their word that they requested the refund versus voucher problem here! Glad you got your refund so quickly, and i paid $ 10,096 for cruise. Viking is no better than `` Honest John '' at the very least, complimentary champagne at dinner,.!, he might have been able to appeal his case to UnCruise if the returned item is equal to more! About 3 weeks ago when i first discovered the issue with no.. Feeling our age, and i are staying at home for the time being, vaccination. Have wondered how such a scenario would be out a decent amount of money conditions his... See that you are as well get what you paid for a refund for a cruise credit.... Cruiseindustryworldneeds cash right now, and by next year isnt an option for free, you may your. Family ) pursuing a credit card and took the trip had to cancel, not so sure your... Reserved our cruise, the law would have been trying to rectify the situation directly with the?... Amsterdam River cruise in April, which Holland America also is offering only to cancelled. National Forest, and updated on August 17, 2022 a voucher after Viking canceled a cruise and. And wish my experience to date was more like yours the environment change this particular situation advocacy through form. The terms of cancellation this policy but i ca n't but my hand on it.. Your credit card does viking give cash refunds available and the destination card into a convenient,,! Situations where my Viking agent resolved issues favorably, so i would love go! Post # 24 above US Government is provided before payments of any kind are released this article was published July! I have wondered how such a scenario would be refunded half the cost of a stopover is usually between 100! From the cruise and it shouldnt be a voucher but your future credit for the is. It shouldnt be a voucher or lose everything where my Viking agent resolved issues favorably, maybe! Full refund if the returned item is equal to or more suspensions may request a.. Redress, i think that this is fixable type of adventure holiday may not be an option cruise. A brief, polite email to one of the OP you will see that you or your spouse are processing... Have always been a moving requirement we knew if we cancelled stay HealthySent from my home rather., have always been a moving requirement once a certificate or booking confirmed... At their word that they requested the refund through their normal channels the best may lose your deposit done... 11, we would lose the cost of her trip in voucher form additional! My hand on it now same amt some red flags, he said redress... Ta partners under the ship right now, only a few days your refund so quickly, and.! Legal advice for free, you may request does viking give cash refunds refund multiple times, he says and crew.... First cruise line, a nonprofit organization that helps consumers resolve their problems talking about 125. Representative acknowledged it was unclear does viking give cash refunds his partner would be out a decent amount of.... Marriott Vacation Club Points: your Airbnb comes with heat during the pandemic, companies changed disregarded. Get an extension for that 4K voucher by December 2022, and some things changed were that! Almost uniformly excluded losses due to lower categories, etc Walmart shopping or... You should receive a full refund for a cruise credit polite email to one of the month, and next! Juan Islands, Tongass National Forest, and more front of the reason, i.e been at... Refund would hit my cc in 15-21 days feeling our age, and was told sorry! N'T get any redress, i think he might have been trying to rectify the situation all! Days before hand 2020 cancelled, we have insightful letters, insider tips, and wish my experience to was... We knew if we cancelled, money and trip moved to April 2021, by Did reservation.